Complaints Policy

Managing Director: Kamran Shahzad – Tel: 01753316027

Our policy is:

• To provide a fair complaints procedure which is clear and easy to use
• To respond promptly (within 5 working days) to the complainant to acknowledge receipt of their concerns
• To investigate the matter professionally and fairly
• To ensure, whenever possible, that complaints are resolved and relationships repaired
• To gather information as a result which helps us to improve what we do

Contact Details for Complaints:

Please telephone Kamran Shahzad directly in the first instance as we will always try to resolve matters without the need for a complaint.

For written complaints please send an email to [email protected]. We aim to resolve all issues promptly and within 5 working days. In order to investigate a complaint, we need the following in writing:

• Date of complaint
• Complainant’s name and contact information
• Details and circumstances of the complaint
• The product or services which are the subject of the complaint

We aim to provide a full, efficient, professional and caring service for all our Customers and we will work with you to resolve all outstanding issues to the best of our ability. Please feel free to contact us with any queries so that we have an opportunity to settle the problem first without the need for further complaints.